Liberty Mutual Car Insurance Review – Is It For You?

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Table of Contents

Liberty Mutual Car Insurance ReviewThe Liberty Mutual Insurance Auto policy is known for its affordable coverage prices and numerous discounts; this may be why it has a sixth-place largest insurer ranking. It provides several coverage options to select from, for you, for others, and your automobile. Some of the packages are standard benefits that come with the policy, while some are additions for a price. This coverage includes vehicle, liability, medical, uninsured driver, car replacement, and reimbursement. Soldiers and school students are entitled to some discounted packages, as are cars and driving methods.

This operator gives a close to maximum coverage for your car needs for a relatively low price. Compared to many other insurance companies, Liberty Mutual has a relatively standard customer care satisfaction ranking higher than its competitors.

The Liberty Mutual Car Insurance is one of the Liberty Mutual Group’s insurance packages, an American corporation established in 1912 with its headquarters located in Massachusetts. It is a global and multinational operation with about a thousand offices scattered home and abroad, run by 50,000 people. It is a hugely successful USA Corporation that offers services in the fifty states by providing various insurance services, including automobiles. They have an effective online service for users to generate quotes and make claims.

Basic Coverage

This company provides for three standard categories of coverage, including:

  • Medical Payments Coverage: This package covers medical bills resulting from your car accident, irrespective of who caused the accident. It also covers the immediate treatment of all passengers involved in the accident in this package. The standard provisions are; medical bills, legal fees, and costs of bereavement. 
  • Body Injury Liability Coverage: The policy provides passengers present in the car at the time of the accident with coverage under the bodily injury liability for any generated costs resulting from the accident. This standard package includes; medical bills, suspended income, legal fees, and costs of bereavement.
  • Property Damage Coverage: This standard package covers any damage done to a motorist’s car. The insurance company decides to repair or replace the driver’s car.


LMI Car Insurance provides for tons of optional insurance packages in addition to the standard ones. They include: 

  • Uninsured Motorist Coverage: This plan covers the medical expenses for any injury resulting from a collision with an uninsured motorist.
  • Personal Injury Protection Coverage: It also covers any additional expenses for your extended well-being beyond when the accident occurred.
  • Collision Coverage: The covers repair expenses for damage done to your car by colliding with another automobile or object.
  • Comprehensive Package: This plan oversees damage expenses suffered by incidents other than collision, such as fire outbreak, animal hit, vandalism, robbery, etc.
  • Liberty Mutual Deductible Fund: Clients pay extra charges to lower their deductibles by a hundred dollars every year.
  • Lifetime Repair Guarantee Plan: The corporation seeks out a marked and approved automobile repair institute for your car accidents.
  • New Car Replacement Package: When your new car gets wrecked, you will be provided with money to purchase a brand new one with the same value.
  • Teachers Car Insurance: One of the unique plans provided by Liberty Mutual Insurance to teachers – it provides additional protection for damages caused by theft, collision, or vandalism perpetrated on school grounds.

How to Get a Quote

Visit and click on the option to ”get a quote”; you will be required to submit your zip code to get your price.

Liberty Mutual - How to file a claim 1

Then, you will get to fill in your address details, followed by your name, date of birth, and email address. Click “save and continue” to move forward in your application process.

Liberty Mutual - How to get a quote 1

You will need to add details of the vehicle intended for insurance, such as; year, make, model, trim, body style, year of purchase, ownership, usage, and estimated annual mileage. Click “save and continue” to proceed.

Liberty Mutual - How to get a quote 3

Now, you will be required to add all potential drivers except those already insured. Click “save and continue”.

For the next step, you’ll move on to include more drivers’ details like employment status, occupation, phone number, residence and ownership, mobile number, education level, offshore driver’s license, and previous accidents, violations, or claims. Click “save and continue.”

On to the company’s amazing discounts, you have access to different discounts based on attended college or university, employer-company, and professional association of drivers included in your policy. After filling these details, click “save and continue.”

Voila! You should have a quote appear on your screen as “Your estimated price” with an option to finalize.

To finalize the vehicle information, you are required to impute Vehicle Identification Number, Anti-theft Device, and Mileage.

How to File a Claim

Filing a claim online with Liberty Mutual insurance is fast and easy, with a completion time of under ten minutes.

Visit the website and proceed to the claims center; you will see options to “file a claim” or “track a claim.” Click to file.

Liberty Mutual - How to file a claim 1

You have two options to select from; to file as a customer or file against a customer. You will need to provide your account log-in details to file your claim.

Liberty Mutual - How to file a claim 2

Here are some of the crucial information to be provided to make a successful claim:

  • Your type of insurance policy
  • Date of the accident
  • Your policy number
  • What ensued and the degree of damages done.
  • Your car maker, year, and model

The company provides for customer call phone lines and online service, both of which are open twenty-four hours, seven days a week to report any claim.



As is with every insurance company there are some strength areas and some areas of weakness. Here are some advantages as well as some disadvantages you should know before making a decision:

A well-established corporation

With a long run term period of a hundred and eight years now, the company has several high-rankings up its sleeves. It holds third place in America’s largest insurance companies with a 75th position on the Fortune 100 list. Besides, it lists as one of the best Insurance companies in 2020, according to Nerd Wallet. It provides all the standard auto insurance policy packages with several optional add-ons.

Brilliant Website Design

 The corporation’s website is vibrant, useful, and easy to surf through. It allows customers to manage their policies effectively by making claims fast, accessing their I.D.s, and pay their bills.

Mobile Application on-the-go

 The mobile application is very handy for when you need to manage your policy affairs anytime and anywhere. It provides well thought out and catchy features like roadside support, enabling you to take instant pictures after experiencing an accident or make an emergency call for services.

Numerous Policies

LMI makes provisions for lots of coverage options for customers to pick. They have policies specific to different and all classes of people in society, ranging from different age groups to different jobs and professions.

Discount Offers

Limited Mutual Insurance has a generally affordable price range, together with a variety of discounts. Its numerous discount offers one of this operation’s major selling points. They provide for several discount prices that come at little to no cost to the customers.

High Financial Rating

 LMI has a high standard financial rating, which gives customers a strong guarantee of payment on insurance claims when the need arises. This rating gives the company a good financial security feature and a strong ability to fulfill its financial obligations.

Differing geographical rates

While the corporation provides affordable rates and discounts, they are only open for access in some states and not others. The geographical restrictions can lead to fairly high rates for customers who do not live in discount-accessible areas.

Multi-car owners have better rates

Single car owners may be subject to fairly high rates compared to those with several insured cars. The bigger your policy, the better your rate; full coverage policy rates are cheaper than half or partial Coverage.

Customer Satisfaction Ratings, Financial strength

J.D. Power ranks LMI as an average auto insurer based on customer satisfaction. The NAIC also states that the auto insurance provider has more than the expected number of client complaints. When it comes to its financial strength, the company has a strong rating. Below are some top rating providers’ scores for LMI:
Type Company Rate Source
Customer satisfaction Better Business Bureau Consumer complaint rating A+ Better Business Bureau
Customer satisfaction J.D. Power customer satisfaction score About average Nerd Wallet
Financial strength A.M. Best financial strength rating A Business Wire
Financial strength Standard & Poor’s (S&P) BBB S&P Global
Customer satisfaction NAIC complaint index 1.18 Value Penguin

Auto Insurance Discounts

LMI provides for several discount offers. They give incentives to motorists who qualify for the discounts. Some discounts are general, some specific to different classes of people, and some varying according to different state policies. These discounts are helpful ways to save money and make affordable insurance claims.  Here is a list of some of the auto insurance discounts offered to specific groups of people by Liberty Mutual Car Insurance:
Discount How do you receive it?
Homeowner Own a home to qualify for a savings discount
Military Be an active or retired member of the U.S. military.
Good students Students with a GPA of B and above.
Anti-theft Device If you have installed an anti-theft device in your vehicle
Accident-free A no-accident driving record qualifies you for savings.
Violation free If you have never violated a driving rule, you get a reward.
Right track Enrollment and participation in the Right Track program.
Multi-car Insure multiple cars with the company.
Pay-in-full Once and for all payments for coverage.
Paperless Policy Make payments via transfer or any online methods.

Car Insurance Alternatives

Here are our 2 choices of car insurance companies which can use as a great alternative to Allstate:  

Low prices are one of the things that made Progressive so popular among Americans that the company even encourages you to compare its rates with other insurance providers right on its website with a price comparison tool.

You will find the company provides standard car coverage options other insurers offer (like liability, personal injury protection, medical payments, etc.) and perks (like accident forgiveness, deductible reduction, etc.) when Progressive covers you. Of course, Progressive offers other insurance products like home, life, and renters through third party companies.   

When it comes to discounts, Safeco has some attractive offers. But these money-savers usually come with a catch – most of them are geared towards experienced drivers. Safeco is not among the cheapest insurers out there, but if you meet the requirements for the available discounts, this insurance company can be perfect for you.

You should also know that there might be some online limitations. So if you’re looking for a provider that allows you to do everything online, you should probably look elsewhere. Looking at it from another angle, this means that you will need to have personal contact with Safeco local agents from time to time.