Insurance » Auto Insurance Reviews » Progressive Car Insurance Review 2021
Advertiser Disclosure

This website is an independent, advertising-supported comparison service. The product offers that appear on this site are from companies from which this website receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This website does not include all card companies or all card offers available in the marketplace. This website may use other proprietary factors to impact card offer listings on the website such as consumer selection or the likelihood of the applicant’s credit approval.

This allows us to maintain a full-time, editorial staff and work with finance experts you know and trust. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impacts any of the editorial content on The Smart Investor. While we work hard to provide accurate and up to date information that we think you will find relevant, The Smart Investor does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof.

Learn more about how we review products and read our advertiser disclosure for how we make money. All products are presented without warranty.

Progressive Car Insurance Review 2021

Low prices are one of the things that made Progressive so popular among Americans that the company even encourages you to compare its rates

We may receive compensation from companies that appear on this page. It doesn’t affect our unbiased editors’ opinions. our opinions are our own.

Progressive Car Insurance Review

Initially, Progressive focused on not-so-gentle drivers, but now motorists with a clean record can also benefit from its competitive rates. Low prices are one of the things that made Progressive so popular among Americans that the company even encourages you to compare its rates with other insurance providers right on its website with a price comparison tool.

You will find the company provides standard car coverage options other insurers offer (like liability, personal injury protection, medical payments, etc.) and perks (like accident forgiveness, deductible reduction, etc.) when Progressive covers you. Of course, Progressive offers other insurance products like home, life, and renters through third party companies.   

Standing among the top five most popular auto insurance companies in the United States is Progressive Car Insurance. The company holds over 4% of the auto insurance market share in the U.S. Founded in Mayfield Village, Ohio, in 1937, Progressive has been in the insurance business for more than 80 years. You might be thinking that because the company is quite old, it might be somewhat laidback in terms of technology. Not so with Progressive – tech-savvy individuals will find the company rather appealing.

BBB Rating

A+

NAIC Index

0.78
Progressive_logo
Progressive_logo
Get My Offer

Better Business Bureau

A+

NAIC Complaint Index

0.78

J.D. Power satisfaction

4.15/5

PROS

CONS

Get My Offer

Customer Satisfaction Rating

    • A+ on BBB: BBB assigns ratings from A+ (highest) to F (lowest). BB ratings are based on information in BBB files with respect to factors such as business's complaint history with BBB, type of business, time in business, transparent business practices and more.
    • 1.12/5  on BBB customers reviews (403 reviews): BB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences.
    • 4.2/5  on Best Company customers reviews (+300 reviews).
    • NAIC: 1.66  – This score gives insight into actual policyholder sentiments toward their policy provider. The baseline complaint index is set at 1.00, so a company with a complaint ratio of 2 for example, has received two times the national market average of complaints annually.
    • A+ on A.M Best: AM Best uses its rating system to judge the strength of a company’s financial holdings and assets.
    •  4.15/5 on J.D Power: We considered J.D. Power’s regional auto insurance study as well as J.D. Power’s claim satisfaction survey.J.D Power offers the most comprehensive and independent study of customer satisfaction. The study aims to help consumers and issuers to understand user opinions and ratings of the largest car insurance companies. It covers customer satisfaction, terms, coverage options, communication, rewards and more. J.D Power’s claim satisfaction survey rates companies on customer’s claims experiences.

Basic Coverage

Progressive offers the basic auto insurance options you are accustomed to. These include: 

  • Liability: Foots the bills for you and other motorists when you cause an accident.
  • Collision: Repairs your car when you cause an accident.
  • Comprehensive: Covers any other damage done to your car other than a collision – like theft or fire.
  • Personal Injury Protection: Foots any medical bills and other related expenses due to a covered loss.
  • Medical Payment: Covers yours and your passengers’ healthcare costs after an accident.
  • Uninsured/Underinsured motorist: Covers you in a loss caused by an uninsured or underinsured driver.

Extras

Progressive car insurance comes with quite a number of add-ons you can attach to your policy with them. These extras include: 

  • Roadside Assistance: Pays for all costs related to any roadside assistance your car receives when it breaks down mid-travel.
  • Rental Car Reimbursement: Pays for your rental car bills while your covered vehicle is undergoing repairs from a loss.
  • Custom parts and equipment replacement: Repairs or replaces any damaged custom car equipment like T.V.s, stereos, etc.
  • Loan-Lease Payoff: Pays for the difference in your car's value at the time of the loss and what you owe on the vehicle.
  • Pet Injury Coverage: Foots the vet bills if your pet is injured in a loss. This extra already comes with your collision coverage, so it's free.
  • Rideshare Coverage: Protects you while driving for ridesharing companies when your ridesharing app is on.
  • Deductible Savings: Reduces your deductibles by $50 every six months that you are claim-free.
  • Small accident forgiveness: Protects from rate increase after the initial accident if the first claim is less than $500.
  • Large accident forgiveness: Protects from rate increase in a loss if you’ve been accident-free for three years and are covered by Progressive for a minimum of five years.

Every insurance lender has its own pros and cons  – here are the things you should know about Progressive: 

Benefits

Progressive pays for any vet costs required to treat your pet if you’re involved in an accident. The great part is that you don’t have to pay for it as it comes included in your collision coverage.

The company offers some of the cheapest insurance savings out there. It even offers a convenient price comparison tool to compare rates on its website. You’ll enjoy one of the broadest discount coverages with Progressive.

Progressive won’t increase your rates after your first small accident that costs less than $500. You will also get forgiven if you have been claim-free for three years and a customer of Progressive for five years.

Once your ridesharing app is on, Progressive covers you when you use your car for ridesharing companies like Uber and Lyft.

There are perks and deductible savings for motorists who drive safely.

Progressive stands among the top five auto insurers in the United States.

Progressive allows you to pay for insurance based on what you can afford with the Name Your Price tool.

Drawbacks

Progressive doesn’t offer discounts for installing safety equipment in your car like an alarm or other anti-theft device.

You will find a high number of customer complaints on many online forums. In fact, on BBB, you'll find over 2600 complaints in the past three years.

You might not be treated to the best customer care service when you’re covered with Progressive.

How to Get a Quote

step 1: Click on the “Auto” icon on the home page, and you’ll be taken to a page where you’ll enter your ZIP code.

Progressive car insurance- How to get a quote 1

step 2: Click “Get a quote” after typing in your ZIP code. Afterward, enter your personal details on the next page and click on “Okay, start my quote”.  

Progressive car insurance- How to get a quote 2

step 3: Next, tell Progressive about the vehicle(s) you want to insure – fill in all necessary details and click “Continue”. Afterward, you will enter more information regarding yourself, including your driving history, employment status, etc. 

Progressive car insurance- How to get a quote 3

step 4: You can choose to add another driver if you're not going to be the only one driving the car(s) you want to insure. Next, you'll provide information concerning your insurance history – click “continue” after filling in the details. Your quote will be displayed afterward, and you can click on “Finish & Buy” if you're satisfied with the price.

Progressive car insurance- How to get a quote 4

step 5: You can also choose from three packages called Basic, Choice, and Recommended. Progressive also allows you to put in the price you want to pay if you’re not satisfied with the quote.  

How to File a Claim

To file a claim, visit the homepage of Progressive and click on “claims”.

Progressive car insurance- How to file a claim 1

Afterward, you'll be taken to where you'll log in to your policy or call the claims phone at 1-800-776-4737.

Progressive car insurance- How to file a claim 2

Either way, you get connected to a claims representative from Progressive. You’ll then submit a few basic info requested by the expert. In most situations, an estimator will be assigned to evaluate the cost of the repairs needed to get your car back in shape.

Then the rep will ask you to choose between receiving payment and getting your vehicle fixed. The ball is in your court at this point. If you decide to get paid, the company will send you payment for the estimated cost of repairs. If you choose to get it repaired, the company fixes your car.  

Auto Insurance Discounts

Progressive offers a wide range of discounts that you can enjoy. You usually won't find such discount coverage with many insurers. The exciting part is there's no limit on these money savers. Take a look at the Progressive discounts below: 

Discount How do you receive it?

Multi-Policy

 

Bundle two or more policies with Progressive
Multi-Car Cover more than one car in your policy
Sign online Electronically sign your documents
Online Quote Start a quote and complete your purchase online
Continuous Insurance Continuously maintain a car insurance coverage. It starts counting even from your previous insurer.
Pay in Full Pay for your six-month insurance at once.

Good grades

 

Have a student on your policy maintaining at least a “B”
Away at college Have a college student on your policy who is not more than 22 years old and lives more than 100 miles away.
Snapshot Program Download the Snapshot tracker online through a mobile app or install the tracking device in your vehicle. It tracks safe driving.
Safe driver Maintain an accident-free and traffic violation-free record for three straight years.
Homeowner Own a home (and it doesn’t even have to be covered by Progressive)
Go paperless Choose to receive your documents electronically.
Automatic payment Set up automatic payments for your premium from your checking account
Teen driver Add a teen driver to your policy. Must be 18 years or younger.

 

Progressive FAQs

Progressive has a decent reputation for dealing with policyholder’s claims. According to statistics, relative to its size Progressive has had fewer complaints to state regulators. The insurer also has average consumer satisfaction ratings.  So, you should feel confident that if you do have a Progressive car insurance claim, it will be handled as efficiently as possible.

Progressive offers car insurance services and products throughout all 50 states. However, you should bear in mind that minimum car insurance requirements vary from state to state. Progressive will offer the basic minimum for each state and some add ons. This means that some product features or services may not be available in all states.

Progressive is one of the largest auto insurance providers in the US. This insurer offers a variety of coverage options and there is a long list of discounts that could bring down the cost of your policy. You can also customize your policy with add ons including pet injury protection, gap insurance and deductible savings. This allows you to create a policy to suit your specific requirements.

Like Progressive, Allstate offers coverage across all 50 states with various coverage options and additional extras. However, Progressive has a long list of available discounts which can bring down the cost of your premiums. Allstate has a reputation for average prices. While there are some discounts, it is neither the cheapest or more expensive option.

On the other hand, Progressive allows you to customize your policy, while remaining one of the most cost effective insurers on the market. So, in most cases, Progressive is likely to be your better option.

As with Progressive, State Farm is considered one of the cheapest insurers in the US. It offers low rates for good drivers and competitive rates if you have a less than perfect driving record. However, Progressive offers a wider variety of discounts and add ons that allow you to customize your coverage while offering highly competitive prices.

Additionally, Progressive has an excellent reputation for dealing with claims quickly. So, overall Progressive is better than State Farm for most drivers.

Progressive has a decent reputation for offering customer support and dealing with claims. Additionally, it is available in all 50 states, which may give it a slight edge over Nationwide. However, Nationwide is considered one of the best insurers at dealing with claims quickly and efficiently.

Nationwide also offers a variety of policyholder benefits and provides access to annual policy checkups, so you can check your coverage and that you’re not paying over the odds for coverage that you don’t actually need. This means that Nationwide may be the better choice for you compared to Progressive.

Like Safeco, Progressive operates across all states. In fact, Progressive is one of the largest car insurance providers in the USA. However, while Safeco has an emphasis on providing great deals for younger drivers, Progressive offers great rates across the board.

Progressive has a long list of discounts and there are numerous customization options such as deductible savings, pet injury protection and gap insurance, which makes Progressive a more flexible choice in most cases. So, unless you are a younger driver, you are likely to find Progressive is better than Safeco.

Travelers offers similar products and features compared to Progressive. While Progressive does offer slightly better customer support, Traveler policyholders review the company positively for its claims handling process and are more likely to renew their coverage.

Although Progressive is well regarded for its affordability, Travelers is also considered to be the more affordable option for basic coverage. This is particularly true for younger drivers who are more likely to save money buying Travelers coverage rather than Progressive. So, while Travelers may have the edge over Progressive, it may be worth getting a quote from both companies.

Alternatives

Here are our 2 choices of car insurance companies which can use as a great alternative to Progressive:  

GEICO provides lots of car insurance coverage options and is popular for its great customer service, as well as its great mobile app for customers. GEICO focuses on online sales to customers rather than the use of agents, which has given the company the ability to keep low rates coupled with providing similar products of other big insurers. Due to its pricing and convenience, it is known as the best option for consumers that are cost-conscious.

GEICO may come with some cons such as gap insurance absent, difficult getting a local agent, accident forgiveness not available in all states, and some coverage options missing. Overall, the company boasts to offer some of the best services such as excellent 3rd-party ratings, great mobile app, multiple Policy discounts, and new cars having mechanical breakdown insurance.

Travelers offers the staple insurance products along with some coverage add-ons. While it is true that the rates are quite high when compared to other leading policy providers, the discounts offered by the insurer make the prices competitive. If you are a safe driver, Travelers will prove to be a worthwhile insurance provider – however, if you don't have a clean motoring record, this company might not be so favorable – it is better you look for coverage elsewhere.

Car Insurance Companies Review – Methodology

Our expert review team gathers data from many auto insurance providers in order to create rankings of the top insurers. Each company receives a score from each category, along with a overall weighted score of 5.0 stars.

Financial Stability: The highest score in this category goes to insurers with high financial ratings and customer-first practices. Although insurance marketplaces do not have financial strength ratings they can still be useful tools for drivers who are looking for premiums at competitive rates. If you are looking for an insurer that doesn’t underwrite your policies, be sure to check the rating of the partner company.

Coverage: The rating is based upon the types of insurance that are available, their maximum coverage limits and any add-on policies. We also consider exclusions that are applicable to certain drivers.

Cost and Discounts: We review auto insurance rates estimates for many drivers across every state. The best scores are awarded to companies that offer lower rates and have many discount options for car insurance. You can lower your insurance premium by qualifying for any driver discounts. Car insurance companies often offer discounts up to 25%-35% for eligible policyholders. 

The discount percentages offered vary depending on where you live and some companies restrict the amount of discounts that can be applied to your premium. We looked at the discounts offered in the various companies that we reviewed. Many allow you to combine different insurance policies to save on premiums. There are many savings options for drivers shopping for car insurance. These include discounts based on the type of car, profession, driving record, and other factors. Companies that offer a variety of options could lead to a lower premium for drivers were favored by us.

Customer Service: We review customer feedback and reviews from J.D. Power. Data such as market share, complaints to the National Association of Insurance Commissioners for private passenger car insurance (2020) and overall ratio of those complaints to the industry average. 

We took into account parameters such as companies mobile apps, advanced online services, and telematics make it easier for auto insurers to respond to consumer needs. Many providers offer support via phone, email and agents. Some even offer live chat and 24/7 support via phone, email, or mobile app, while some provide social media responsiveness during weekends and after-hours hours.